DF RMA Return Policy

All products must be returned to us with the following:
1. A copy of original invoice showing serial number.
2. All manuals, accessories and original packaging.

Product will be refused to return if there is physical damage, broken warranty seal or alteration of serial numbers by customer and all warranties will be voided.

All goods returned for warranty that are found to be non-defective (or damaged as a result of misuse including static discharge) will be shipped back to the customer collect.

A service fee may be applied.

Returns for Credit

Credit will not be issued on any goods purchased over 7 days.

Merchandise will be accepted for credit only if returned in resalable condition including original packing and all manuals and accessories.

All sealed product, used product and special-ordered product are not returnable.

A 15% restocking charge will be applied for returned product.

All products returned for credit are subject to the same RMA policy as above.

DF reserves the right to refuse any request to issue credit for returned product.

All returns for credit are to be applied on future purchases 

 

Product Warranty

  Category

Warranty (From DF)

  Repair and Service

1 Month

  Refurbished Laptop Desktop

12 Month

  Refurbished Monitor

3  Month

  Refurbished other device

3 Month

  Brand New Laptop Desktop

12 Month

  CPU

1 Month

  Accessory

1 Month

  Toner

6 Months

  Laptop Battery / Screen / Keyboard

3 Months

  Hard Drive

1 Year

  Motherboard

1 Year

  Case & Power Supply

1 Year

  Software

No Warranty

  LED  

12 Month

 Surveillance System

12 Month